Email us at support@xappfactory.com and we'll get back to you within a couple of days. Please include your device model and iOS version so we can help faster.
Is SunScout free?
The core experience — 3D terrain, the sun timeline, and the FPV framing view — is free forever. SunScout Pro is an optional one-time purchase that unlocks unlimited saved spots, KML / orbit export, live weather, and golden-hour notifications. No subscription, no ads.
How do I restore my purchase?
Open the Pro screen and tap "Restore purchase". Purchases are tied to your Apple ID, so restoring works on any device signed in to the same account.
Why does the terrain look flat or blank?
Terrain and satellite imagery are downloaded on demand. Make sure you have an internet connection; the first load of a new area can take a few seconds.
Does the app work offline?
Areas you have already visited are cached on your device, so the sun timeline and FPV view keep working offline. Live weather requires a connection.
Your privacy matters. Read our Privacy Policy — in short, we collect no personal data and there is no tracking.